Notes from the Observer team
Metrics-driven status pages, incident communication, and reliability.
- 2026-05-28
Status pages: a complete guide for engineering teams
What a status page is, public versus internal, manual versus automated, what to include, and how to choose a tool. A practical guide for SRE and platform teams.
- 2026-05-25
Status page best practices: 10 rules that keep a page honest
Ten practical rules for a status page that customers trust: group by service, decide status from metrics, communicate incidents clearly, and price predictably.
- 2026-05-22
Automated vs manual status pages: which should you use?
Manual status pages depend on a human noticing. Automated pages decide from a check or a metric. Here is how the models differ and when each one fits.
- 2026-05-20
Why status pages lie
A traditional status page reports what an operator typed, not what the system did. Here is where that gap comes from and what reading the metric instead changes.