Yes: Business and up
Signed SLA statements
Each period's attainment, signed and checkable by anyone without an account.
CompareOpsgenie
Observer vs Opsgenie
Opsgenie, Atlassian's on-call and alerting tool, stopped selling new editions on 4 June 2025 and reaches end of support on 5 April 2027. If you ran it alongside Statuspage, this is the moment to choose what tells your customers.Checked against Opsgenie's own public pages.
Observer ahead on
7of 7
- Signed SLA statementsNo:
- Per-customer statusNo:
- What drives statusNo:
- Built-in monitoringNo:
- Signal source & data localityPartly:
- Pricing modelPartly:
- Open source & engineer surfaceNo:
Opsgenie's answers from its own public pages, checked .
Verdict
The short answer.
Opsgenie is built for
Paging the right engineer. Opsgenie receives alerts, runs on-call schedules and escalations, and tracks incidents for responders.
Observer instead
Observer is not an on-call tool. It covers the customer side: the status page, the incident updates and the SLA record, and it sends status changes to the on-call tool you move to.
Pick
Moving off Opsgenie, pick an on-call tool for paging, such as Jira Service Management, PagerDuty, Splunk On-Call or Grafana IRM. Choose Observer for the status page and SLA proof beside it, especially if you are rethinking Statuspage too.
At a glance
The record first, then the mechanics.
What your customers can check comes first. How the page runs follows.
The record
Signed SLA statements
- Observer
- Yes: Business plan
- Opsgenie
- No: no status page
Per-customer status
- Observer
- Yes: from Pro
- Opsgenie
- No: no status page
The mechanics
What drives status
- Observer
- Yes: metric + threshold
- Opsgenie
- No: no status page
Built-in monitoring
- Observer
- Yes: telemetry + probes
- Opsgenie
- No: alert intake
Signal source & data locality
- Observer
- Yes: inside your network
- Opsgenie
- Partly: your alerting tools
Pricing model
- Observer
- Yes: flat per tier
- Opsgenie
- Partly: per seat, end of sale
Open source & engineer surface
- Observer
- Yes: agent, Apache 2.0
- Opsgenie
- No: closed source
Yes: does itPartly: partlyNo: does notMethod: each answer is graded against a status page with a record customers can check, using the vendor's own public pages. Checked .
Side by side
Line by line.
The same 7 dimensions on every comparison, each with the question it answers.
Dimension
Observer
Opsgenie
The record
Signed SLA statements
Can a customer check the SLA figure without taking your word for it?
Yes: Business plan
Each period's attainment, with the working shown, hashed and signed. Your customer checks it at /reliability/verify without an account.
no status page
Opsgenie has no public page, so there is nothing for customers to check.
Per-customer status
Can each customer see their own status?
Yes: from Pro
One probe can publish a different verdict per customer, with its own SLO target, subscribers and access.
no status page
Opsgenie serves responders. Customer-facing status came from a separate tool, such as Statuspage.
The mechanics
What drives status
What flips a component from up to down?
metric + threshold
Reads the metric your engineers already watch, applies your threshold, and publishes the verdict.
no status page
Opsgenie routes alerts to on-call responders. It does not publish status.
Built-in monitoring
What does it check on its own?
Yes: telemetry + probes
Prometheus, OpenTelemetry, CloudWatch, Loki, Elasticsearch and SQL/NoSQL, plus HTTP, TCP, DNS, TLS, ICMP, gRPC and WebSocket probes.
alert intake
Receives alerts from the monitoring tools you connect and routes them to on-call schedules.
Signal source & data locality
Where does the signal come from, and where does it go?
inside your network
The agent runs next to your data and sends readings and verdicts outbound. Database and source credentials stay on the host.
your alerting tools
Signals arrive as alerts your tools send in.
Pricing model
How does the bill grow?
flat per tier
Free, then $19, $79 or $199 a month, then Enterprise. No per-seat or per-subscriber fees.
per seat, end of sale
Sold in seats. No edition changes since 4 June 2025; extra seats can be bought until 5 April 2027.
Open source & engineer surface
What can engineers read, script and extend?
Yes: agent, Apache 2.0
Open-source agent, public API, CLI, MCP server and AI-assistant skills.
No: closed source
Hosted by Atlassian until end of support on 5 April 2027.
Beyond the page
What Observer adds after the incident.
The reporting customers, procurement and auditors ask for, built on the same measurements as the page.
Yes: Business and up
Reliability Center
Public commitments and attainment, and a private portal per customer.
Yes: Pro and up
Executive dashboard
Attainment, risk and MTTR across every service, for the board.
Yes: Starter and up
SLOs and error budgets
Budgets read from the same metrics, with burn alerts.
Yes: Pro and up
Status per customer
One probe, each customer judged against their own SLO.
Fair to say
When you need an on-call tool instead.
Paging and schedules
You need on-call rotations, escalations and phone alerts. Observer does not do these. Atlassian points Opsgenie customers to Jira Service Management.
Staying with Atlassian
You want alerting, on-call and service management under one Atlassian contract.
Migration
Moving off Opsgenie.
Run the agent
One container next to the systems you already monitor. It dials out; nothing in your network accepts a connection from Observer.
Map what you watch
List what Opsgenie alerted on. Each alert that meant something for customers becomes a metric: the same query, plus two thresholds. If Statuspage sat beside it, email [email protected] and we will help you map it across.
Publish and route
Group metrics into services and publish the page. Send flips to Slack, PagerDuty, Teams or a webhook; recoveries always deliver.
Switch over
Point your monitoring alerts at your new on-call tool and connect Observer to it. Finish before 5 April 2027: after that date, Opsgenie data that has not been moved is deleted.
Questions
Asked before switching.
Is Observer an Opsgenie replacement?
No. Observer is not an on-call tool and does not run schedules or escalations. It sends status changes to PagerDuty, Splunk On-Call, Grafana IRM, Jira, Slack and more, and covers the status page, incident communication and SLA proof.
When does Opsgenie shut down?
Atlassian stopped selling new Opsgenie editions on 4 June 2025. Support ends on 5 April 2027, and customer data that has not been moved by then is deleted. Atlassian points customers to Jira Service Management.
We used Opsgenie with Statuspage. Can Observer replace Statuspage?
Yes. Observer replaces the status page and adds status read from your metrics, per-customer pages and signed SLA statements. Email [email protected] and we will help you map your Statuspage setup across.
Sources
Where the facts come from.
Every statement about Opsgenie on this page was checked against these public pages, most recently on .
atlassian.com
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